A FEW WORDS ABOUT US
Virtual Receptionists—with a Twist
These days, everyone has a phone. We take it everywhere we go, even into the bathroom. What’s strange, though, is that almost none of us use our phones to actually talk to anyone. That’s fine if you’re just keeping up with friends, but if you’re a business owner, your customers expect to reach a real, live person when they call. What’s a busy professional to do when you aren’t a phone person? Or what if you’re so busy taking care of your current customers that you can’t get to the phone as quickly as you’d like?
It’s time to call in the Betties.
Back Office Betties is your virtual receptionist. We answer your phones when you can’t (or don’t want to), and we do it with a smile on our faces and a pleasant demeanor that gives your customers a great first impression!
Never worry over missed calls again.
When you miss calls, do you worry that you’ve missed a connection with that person you’ve been playing phone tag with or worse yet, a potential new client? Have you scrambled to grab the phone only to hear the sales pitch of another solicitor?
Back Office Betties is a 100% US based answering service based out of Scottsdale, AZ. Our team of virtual receptionists answer your phones with a smile when you can’t (or don’t want to). Finding the best virtual receptionist for your business can be challenging with so many options. Every call center answering service touts friendly receptionists and affordability so what really sets us all apart?
Responsiveness. The most common compliment we receive from our clients is that we are extremely responsive to their needs. We respond to all client requests within 90 minutes during business hours and love to brainstorm ideas on how to implement solutions to meet your unique receptionist needs.
Small Teams. Many services can have up to 20 call center agents answering your calls. This helps to keep costs down. We don’t compete on price, we compete on service. We’re dedicated to keeping our teams small in order to give you and your callers a more personal experience. Your team of receptionists will get to you know you and it’s common for our clients to know by name every receptionist on their team.
Customization. We allow our clients to customize their call handling processes. We always ask for a process for new clients, existing clients, solicitors and vendors so that we know exactly how to route your calls.
Appointment Scheduling. We offer appointment scheduling using your existing calendar or an integrated solution such as Acuity Scheduling for Outlook and Google Calendar. For a full list of the calendars we are experts on using, click here.
No hidden charges. Our pricing is on our website and there are no surprises later. We never charge for talk time after we’ve transferred a call to you either.
Bilingual receptionists. Our team of Spanish receptionists are available Monday-Friday.
We are not a Jack or Jill of all trades. Many services will accept any paying client. We only work with businesses that we are confident we can serve with a high level of quality. If an account is beyond the scope of what we can do, we’ll let you know right away. Although we serve many professional businesses, we specialize in serving the legal industry. All of our new hires receive basic legal secretary training so that they are familiar with industry terms. They also receive ongoing training on topics such as mastering the legal intake process to help our clients grow their firms.
Price for add'l minutes $1.99
Price for add'l minutes $1.795
Price for add'l minutes $1.596
Price for add'l minutes $1.065
Add on services
Appointment Scheduling / CRM Access
$49 per month when a login is required to schedule appointments. Web embedded calendars are free!
$25 per month when login is required to process payments. If payments are processed within your CRM there is no additional fee.
Work Order/Estimate Creation
$99 per month when your appointments require a work order or estimate to be created.
Setup & Training Fee
A one time fee of $99 for receptionist only services or $149 for receptionist + scheduling/payment processing services.
What Our Clients Are Saying