Can I use Google Voice with Back Office Betties answering services?
Back Office Betties virtual receptionist services play’s nicely with Google Voice however, there are a few nuances you should be aware of. Google Voice requires our virtual receptionists to press 1 in order to accept the incoming call and it only gives 25 seconds total ring time to answer and press 1. The number one complaint that our clients have with Google Voice is calls going to voicemail instead of a live receptionist. If a call comes into our system during a high volume time and we are not able to answer it quickly enough or press 1 to accept the call quickly enough, calls will be forwarded to Google Voicemail. Unfortunately, there is no way to adjust the settings in Google Voice to fix this.
The great news is 90% of the time our calls are answered live within the timeframe Google Voice allows. The downside is there are peak times when Google Voice may bypass our service and send calls into your Google Voicemail. We have many long term clients using Google Voice who are very happy with the way our service works with Google Voice.
We have many long term clients using Google Voice who are very happy with the way our service works with Google Voice. We’ve also had clients who never want their calls going to any voicemail. If this is you, give one of our Solutions Consults a call at (800) 958-8591 and we can help you to find an alternative that will work for you.