Outbound Calls

Back Office Betties provides virtual secretary services all over the USA and Canada. There are numerous benefits that your business can gain by employing a team of trained remote receptionists.

Our receptionist services extend beyond call screening and taking messages. We offer custom solutions to support small businesses such as returning calls and custom outbound call projects. Have you ever returned a client call and what should have taken two minutes turned into twenty? Our clients are able to request we return calls and relay information in a brief call which saves them time and avoids unnecessarily lengthy conversations.

In addition to returning calls, we love one time and ongoing outbound call projects. Examples of some of the projects we’ve completed are:

  • Customer birthday calls – Call customers on their birthday on behalf of our client to wish them a wonderful day.
  • Service Requests – We call the customers of our clients who have not had service in a while and ask them if they’d like to schedule their next appointment. This never fails to help us fill up our clients calendars and generate extra revenue.
  • Appointment reminders – There’s nothing worse than losing time and money because a client forgot about their appointment. Our appointment reminders are perfect for ensuring a smooth day.
  • Post service quality survey – We can complete post service request telephone survey’s.
  • Data Updates – We’ve had several clients who would like to begin marketing to their customers via email but never asked for the email address. We called the customers, updated the data and entered into the CRM.
  • RSVP’s – Holding an event? When you are paying per head it helps to have an accurate head count. We can call to confirm RSVP’s prior to an event and provide an up to date headcount.