How much does answering service cost?

Dear Betties,

I am not sure how to go about choosing the best answering service option. What should I be asking?

Mr. Gould
Phoenix, AZ

Dear Mr. Gould,

Answering services can vary from flat rate per call, per minute charges and even a la carte options. Companies offer different hours of operation and amenities such as bilingual receptionist services, fax services and appointment scheduling.  There is no one size fits all option and I’d encourage you to make a list of your requirements and ask your top 2-3 companies how they can meet your needs. We know that we aren’t the best fit for every company and that’ s why our solutions consultants discuss your needs to give you options for the best solution for you.

One example is an HVAC contractor who isn’t busy enough to need a full time receptionist and doesn’t need appointment scheduling but wants calls answered 24/7/365. Back Office Betties virtual receptionists work more like an office staff available Monday – Friday 6:00 am – 5:00 pm PST and Saturday’s 9:00 am – 5:00 pm on Saturday’s. We also charge more than a standard answering service who is only taking messages because we do a lot more. We spend a great deal of time training our team and working closely with our clients to learn the ins and outs of their business. In this case we aren’t a good fit for the contractor and recommended a few options for 24/7 answering services. We keep up to date on many of our top competitors offerings including pricing which helps us to provide solutions to business owners.